Nigeria’s Zenith Bank launches automated voice banking service 

Zenith Bank has introduced an automated voice banking service, an interactive voice response (IVR) solution which allows customers to perform basic banking transactions over the phone.

Customers are given a dedicated phone line, which they can dial through their registered phone numbers and perform banking transaction by following instructions given by the IVR.

Through the IVR, customers can pay DSTV/GOTV bills, restrict their accounts, block their cards, request an account statement via email, view last five transactions, transfer funds, buy airtime, and more.

Commenting on the move, Zenith Bank CEO Ebenezer Onyeagwu said: “Zenith automated voice banking service is designed to ensure a truly amazing experience that will offer convenience for our teeming customers.

“The bank remains a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and alternative channels that ensure convenience, speed and safety of transactions.”

To ensure maximum security, the self-service product is equipped with multilayer authentication mechanism.

The launch comes in line with the lockdown measures imposed by several states to curb the spread of coronavirus (Covid-19).

Apart from the latest launch, Zenith has introduced several products over the last two months to service the financial sector of the country.

It introduced ‘Zenith Timeless Account’, which allows Nigerians aged 55 years and above bank for free.

The bank unveiled its ‘Zenith Save4me’ account, a high-interest target savings account.

Zenith partnered with Visa to launch ‘Dubai Visa Service’ on its internet banking platform.